Wysuforms enterprise solution to meet ISO standards
ISO standards and surveys on customer satisfaction
You are committed, or you are going to engage in a quality process, and you have decided to internalize a way of measuring customer satisfaction. The choice of tools for gathering information and to measure satisfaction is a key element for the success of the project.
WysuForms, integrated solution of EFM (Enterprise Feedback Management), provides the departments of the company a powerful survey and gathering information tool.
The WysuForms software package was especially designed for the needs of organizations.
Its centralized management of users, its user-friendliness and its integration into the information system, offer the essential qualities for a maximum return on the investment..
Measuring satisfaction for future improvement
The ISO 9000 and 9001 standards, quality management systems, all insist on the need for accurate measurement, assessment and processing of customer satisfaction. Whether you are a quality manager or decision-maker, and whatever your activity is (private or public), the technical structure of WysuForms software package will allow you to interview both your external clients as well as your collaborators and employees of the company (internal customers).
Customer satisfaction surveys and measurement levels
The choice of measure of the grade of satisfaction (or importance of the area measured) is an essential step when drafting the questionnaire. There are different types of levels: semantic, by notation, even, odd…
See our manual on measurement levels
Optimization in measuring customer satisfaction